EchoLife HG520b User Manual download pdf (Page 29)

Problem Solution

The Internet

cannot be

accessed

z Ensure that all the previous problems are

addressed.

z Ensure that the PVC parameters provided by the

ISP are not changed. Otherwise, restore the default

settings.

z Ensure that the dial-up software is correctly installed

and set properly on your computer.

z Ensure that you have entered the right username

and password.

z If you still cannot access the Internet after the

dial-up operation, check whether the proxy server

on your Internet Explorer is correctly configured.

The proxy server must be disabled.

z Try different Web sites, in case some Web site fails.

z Stop the connection dialing process and retry 5

minutes later.

5.2 FAQs

1. Why does the ADSL connection break so often?

Many possible factors may cause this problem, such as faults in your

ISP's access server, line disconnection and line disturbance. You can

check as follows:

(1) Make sure that the ADSL line is connected properly.

(2) Keep the HG520b away from appliances with strong electric

fields or magnetic fields, such as a microwave oven or a

refrigerator.

(3) Make sure that no telephone or fax machine is connected

directly to the ADSL line.

(4) Replace the old ISA network adapter with a new 10/100 M

PCI network adapter and install the latest driver.

(5) Contact your ISP for help.

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EchoLife HG520b User Manual Page 29